I get an error message, what could be the problem?

    Here you will find an overview of common error messages in the identification process and what you need to do if they occur. 

    AA2_ACCEPT_TIMEOUT 

    Error: We suspect that the online function of your ID card is not activated. 
    Solution: Please check the status of your ID card using the AusweisApp. Here is the link to the AusweisApp: https://www.ausweisapp.bund.de/en/home.
    To check the status, please use the "See my personal data" function in the app: https://www.ausweisapp.bund.de/ausweisapp2/help/1.22/de/macOS/selfauthentication.html.
    To activate the online function, please contact your citizens' office directly. You can have the online function activated free of charge and set your new PIN at the citizens' service office responsible for you. You can find the office responsible for you here: https://servicesuche.bund.de/#/en/.
    As soon as you have reciced your new PIN, you should be able to identify yourself in the KulturPass without any problems. 

    AA2_INIT_ERROR

    Error: Your ID data cannot be read directly in the KulturPass app. 
    Solution: 
    1. Install the AusweisApp on your mobile decive.
    2. Open the KulturPass in the mobile browser on your device with the following link: https://storefront.prod.kulturpass.de/.
    3. Log in to the website and complete the registration and identification processes there.
    4. When you are prompted to do so, open the AusweisApp and press OK.
    5. Use the AusweisApp to identify yourself and retrieve your data.
    6. You can then log in via the KulturPass app or the website.

    HTTP STATUS FORBIDDEN_Network request Failed 403 

    Solution: Please try again later.

    STATUS_BAD REQUEST (400) 

    Solution: Please try again later or from a different device. 

    AA2_AUTH_ERROR_RESULT-Start_Paos_Response_Error

    Solution: Please try again later or from a different device. 

    AA2_AUTH_ERROR_RESULT-Maintain_Card_Connection_Pace _Unrecoverable 

    Solution: Please try again later or from a different device. 

    AA2_BAD_STATE

    Solution: Please try again later or from a different device. 

    If the error message is also displayed at a different time and on a different device, please contact us. Please also check beforehand whether you have carried out all the latest updates so that the KulturPass app is up to date. In order to help you as quickly as possible, we need the following information: Screenshot of the error, mobile phone model, operating system and the email adress you use to access the KulturPass. You can reach us at: support@kulturpass.de.

    If you have any questions, please feel free to contact us at support@kulturpass.de.
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